The terms for using ChopNow.

These Terms & Conditions form an agreement between you and ChopNow, a product of Megatek Digital Solutions Ltd. ("ChopNow", "we", "us" or "our"). They apply when you use the ChopNow app to browse vendors, place orders and pay, and when you use this website to learn about the service or join the waitlist.

By creating an account, placing an order, or otherwise using the service, you confirm that you have read, understood and agree to these terms, together with our Refund Policy, Privacy Policy and Cookies Policy. If you do not agree, please do not use ChopNow.

ChopNow is a food ordering and delivery platform operated as a product of Megatek Digital Solutions Ltd in Nigeria. We provide the technology that connects you with participating vendors and coordinates delivery through independent riders. We are not the seller or maker of the food.

For support, legal notices and data requests, contact us at [email protected].

To use ChopNow you must be able to enter into a binding contract under Nigerian law. The service is intended for adults and is not directed at anyone under 18. By using ChopNow you confirm that you meet these requirements and that the information you provide is true and your own.

Customer accounts, ordering and checkout are available only in the ChopNow mobile app. This website is informational; it does not offer sign-up, login or checkout, and you can use it to join our waitlist. Riders apply and sign in only in the ChopNow Rider app.

• Provide accurate, up-to-date information when you register and keep it current.
• One account per person. Do not impersonate anyone or create misleading or duplicate accounts.
• Keep your login credentials and any verification codes private. You are responsible for activity on your account.
• Tell us promptly at [email protected] if you believe your account has been accessed without your permission.

• Each order is placed with a single vendor. Items are subject to that vendor's availability and to your service area.
• All prices, delivery fees and other charges are shown at checkout before you pay, so you can review the full total first.
• To keep orders manageable, ChopNow may set limits such as the number of items per order and the size of a group.
• Please check your items, delivery address and contact details before you confirm and pay.

You can schedule an order for a later time. A scheduled order can be placed even when a vendor is currently closed, and it is prepared when the vendor is open around your chosen time. An immediate order, by contrast, requires the vendor to be open when you place it.

A host can start a group order and invite others to add their items. A group order is limited to a capped number of participants and to a single vendor. At checkout, the host pays for the whole group in one payment.

Where enabled, you can pay for an order using any of four methods:

• ChopNow Wallet — your prepaid balance held in the app.
• Debit or credit card — processed by our third-party payment providers.
• Bank transfer — through our payment providers.
• Pay For Me — a shareable link that lets someone else pay for your order through our payment provider.

When you place an order you authorise the charge for the amount shown at checkout. Card and bank payments are handled by third-party providers; ChopNow does not store your full card details.

The ChopNow Wallet is a prepaid balance you can top up by card, bank transfer or USSD and then use to pay for orders. Approved refunds are credited to your Wallet.

The Wallet is for use on ChopNow only. It is not a bank account, does not earn interest, and is not redeemable for cash.

Coupons and combo deals are promotions defined by vendors, each with its own eligibility and limits. Some benefits cannot be combined on the same order — for example, a loyalty tier free-delivery benefit and a coupon may not be used together. The conditions shown with each promotion apply.

ChopCoins are loyalty points you earn through activities in the app — such as completing Missions, daily check-ins (including a repeatable 7-day check-in streak reward), referrals, and onboarding steps. ChopCoins are not earned by spending money on orders.

• ChopCoins have no cash value, cannot be transferred or withdrawn, and may expire.
• ChopCoins can be redeemed only for in-app rewards, such as delivery or item discounts.
• Loyalty tiers are based on your recent order activity over a rolling review window set by ChopNow, and can unlock benefits like a daily check-in bonus, a monthly free-delivery allowance and grace protections.
• We may change the programme, its review windows and its benefits at any time.

An order moves through stages that you can follow in the app: paid, vendor accepted, rider assigned, picked up, in transit, arrived, and completed. The rider verifies pickup with the vendor before setting out.

Your order is completed when the rider enters your delivery confirmation code. If the rider arrives and cannot reach you, the order may instead be closed as undelivered after the waiting period described under Cancellations & refunds. Keep your code private and share it only when you have genuinely received your order — the code confirms that the delivery is done.

Cancellations - orders cannot be cancelled manually once placed and accepted by the vendor, unless the vendor declined the order which will be an automatic cancellation. Refunds are governed by our Refund Policy, which explains when a refund may be approved and how each case is reviewed. Where a refund is approved, it is credited to your ChopNow Wallet.

Orders sent outside your delivery town. Orders are delivered to the address provided at checkout. Please ensure the recipient is reachable and the address is correct and within the selected delivery location. Orders sent outside the selected delivery location are not eligible for refunds.

When the recipient cannot be reached. If the rider arrives and the recipient cannot be reached, we will notify you, try to reach you on your main and alternate phone numbers, and the rider will wait at least 15 minutes. If no one can be reached in that time, the order is closed as undelivered and no refund will be issued, as the food has already been prepared and the rider has travelled. The food is not held or delivered again. This applies equally when you order from outside the selected delivery location for someone within it.

Vendors, not ChopNow, prepare the food and are responsible for its quality, safety and accuracy, including allergen and ingredient information. ChopNow provides the technology platform and coordinates delivery. If something is wrong with your order, contact us and we will help review it under the Refund Policy.

Deliveries sometimes may be carried out by independent riders who use the ChopNow Rider app. ChopNow coordinates the assignment and tracking of deliveries so your order reaches you.

When using ChopNow, you must not:

• Engage in fraud, chargeback abuse, fake orders or false delivery claims.
• Misuse coupons, combo deals, ChopCoins, referrals or other rewards, including gaming or exploiting them.
• Resell orders, or interfere with the platform's security, access controls or integrity.
• Use ChopNow for any unlawful purpose, or to harass vendors, riders or our team.

We may suspend, restrict or ban an account where we reasonably believe these terms have been breached or where activity poses a risk to customers, vendors, riders or the platform.

You can delete your account in the app; that deletion is permanent and takes effect immediately. You may instead ask us to close your account by contacting support — in that case it is locked straight away but can still be restored for a short period if the request was a mistake. Once a deletion is finalised, the email address and phone number used on that account cannot be used to open a new one. To protect your account, we will verify your identity before processing your request. Once your identity has been successfully verified, your account will enter a 7-day recovery period before being permanently deleted.

We process your personal data in line with our Privacy Policy and Cookies Policy, and in accordance with the Nigeria Data Protection Act and guidance from the Nigeria Data Protection Commission (NDPC). To make a data request, contact [email protected].

ChopNow provides the platform on a reasonable-effort basis. No system is completely secure or free from interruption, and we do not guarantee that the service will always be uninterrupted or error-free.

To the extent permitted by law, ChopNow is not liable for the acts of vendors or riders, or for indirect or consequential loss. Nothing in these terms limits any rights you have under Nigerian law that cannot be excluded.

These terms are governed by the laws of Nigeria, and the Nigerian courts have jurisdiction over any dispute. If you have a concern, please contact us first at [email protected] so we can try to resolve it directly before any formal action.

We may update these terms from time to time. The current version always governs, and continued use of ChopNow after an update means you accept the revised terms. Where changes are material, we will notify you in-app or by email.

Effective date: 19 September 2026.

For any questions about these terms, your orders, or your account, reach our team at [email protected]. We are happy to help.